Refund policy

Buyer Store Refund, Resend & Returns Policy

At Buyer Store, we are committed to providing excellent customer service and ensuring our customers have a smooth shopping experience. Please read our Refund, Resend, and Returns Policy carefully before making a purchase.

If you have any issue with your order, please contact us at support@buyerssstore.com so we can review your case and assist you.

1. Refund, Resend, or Return Eligibility

We may offer a refund, resend, or return in the following situations:

Order Delays

A refund or resend may be considered if an order has no tracking update or remains pending for an extended period after shipment.

General delivery dispute timelines may include:

USA: 45 days after shipment departure
Brazil: 110 days after shipment departure due to customs delays
Other shipping methods: Up to 100 days depending on the shipping line

Please note that delays may occur if the parcel is waiting for collection at the local post office, affected by customs processing, or delayed due to incorrect address details.

Orders Not Received

If tracking information shows that the order has been delivered, we may not be able to offer a refund or resend.

If you have not received your order, you may be required to provide a non-delivery certificate or written confirmation from your local post office or courier company.

If tracking shows issues such as incorrect address, customs problems, failed delivery, or unclaimed delivery, please contact your local post office or courier for further clarification.

Damaged Products

We may provide a refund or replacement if your product arrives damaged.

A full refund or replacement may be offered for products that are badly damaged.
A partial refund or replacement may be offered for minor damage, such as small scratches, slight marks, or minor cosmetic issues.

For damaged items, please contact us within 7 days of delivery and provide clear photos or videos showing the issue.

For electronic products, all damage claims must be made within 30 days of delivery.

Please note that damage to external packaging only does not qualify for a refund, as packaging may be affected during international shipping.

Incorrect or Missing Products

We may offer a refund, resend, or replacement in the following cases:

You received the wrong item.
You received the wrong colour, size, or model.
Your order is missing parts or accessories.
The missing part affects the product’s functionality.

For size-related issues, please provide clear photos of the item with accurate measurements so we can review the case properly.

Order Cancellations

Orders can only be cancelled before they are processed or shipped.

Once an order has been processed, shipped, customised, or confirmed as a pre-order, cancellation may no longer be possible.

2. How to Request a Refund, Resend, or Return

To help us resolve your issue quickly, please contact our customer service team at:

support@buyerssstore.com

Please include the following information:

Your order number
Your full name
A clear explanation of the issue
Photos or videos showing damaged, incorrect, or missing products
Screenshots of tracking information, if relevant
Any confirmation from your local courier or post office, if required

We may ask you to return the product before a refund or replacement is processed.

3. Return Policy

Returns must be approved by Buyer Store before the item is sent back.

Unauthorized returns will not be accepted or refunded.

If your return is approved, our customer service team will provide return instructions. Items must be returned within 30 days of receiving your order.

Please note:

Returned items must be unused and in their original condition.
Customers may be responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
We do not recommend returning products internationally unless necessary, as return shipping can be expensive and parcels may be lost or damaged during transit.

4. Non-Refundable Situations

Buyer Store may not accept refund, resend, or return requests in the following situations:

The customer changed their mind.
The customer ordered the wrong item, size, colour, or SKU.
The shipping address provided was incorrect or incomplete.
The parcel was delivered according to the tracking information.
The parcel was unclaimed or not collected from the local post office.
The product does not look exactly as expected but has no clear quality issue.
The issue is only related to product packaging.
Delays were caused by customs, local courier issues, or events outside our control.
The product difference was clearly stated in the product description.
The item was returned without approval from Buyer Store.

5. Force Majeure

Buyer Store is not responsible for delays, losses, or damages caused by events beyond our control. This may include, but is not limited to:

Natural disasters
Epidemics or public health emergencies
Customs delays or inspections
War, strikes, or political unrest
Severe weather conditions
Courier or postal service disruptions

We will make reasonable efforts to update customers if any major delay or issue affects an order.

6. Shipping Method Limitations

Some shipping methods may have limited tracking once the parcel arrives in certain countries, regions, or cities.

If a shipping method does not provide full tracking, we may not be able to process disputes for lost or delayed parcels.

Remote or hard-to-reach locations may also require additional shipping fees.

7. Service-Based or Digital Products

Service-based products, custom services, packaging services, digital services, or third-party service products may not be refundable once the service has been completed.

Refunds may not be accepted for service-related products if the service has already been provided.

8. Important Notes

Refund, resend, or return requests must be submitted within the required timeframe.

Buyer Store reserves the right to review each request individually and make a fair decision based on the evidence provided, product condition, tracking information, and order details.